00 Support
How can we help?
Real humans, fast replies. Email us directly or send a message below. We read every one.
01 Write to us
02 Common questions
How do I get started?
Download Mori, open the .dmg or run the installer, then paste a provider key. No account needed to start.
macOS will not open it
Mori is signed and notarized, so it should open normally. If macOS still hesitates, right click the app and choose Open.
Windows says unknown publisher
The Windows installer is not code signed yet, so SmartScreen may warn on first run. Click More info, then Run anyway.
How do I pair my phone?
Open Settings on the desktop and read the 6-digit pairing code. Type it into Mori Link on your iPhone. Done.
Is my data safe?
Keys are stored encrypted on your device. Chats, memory, and files stay on your machine.
03 Plans and usage
What happens at a usage limit?
Managed usage flows in 5-hour sessions that refill on their own. At a limit, managed mode pauses until the next reset. Or switch to your own keys and keep working. Your account never locks.
Can I use my own API keys instead?
Always. The free app is the complete app on your own keys. Subscriptions add managed usage on top. Flip between the two at any time, mid-conversation if you like.
Can I cancel anytime?
Yes. Managed access runs through the end of your billing period. The app keeps working on your own keys forever after that.
Still stuck?
Email support@studiomori.ai and a person will get back to you, usually within a day.